Your privacy is critically important to us. At NRS Systems, we have a few fundamental
principles:
- We are thoughtful about the personal information we ask you to provide and the
personal information that we collect about you through the operation of our services.
- We store personal information for only as long as we have a reason to keep it.
- We aim to make it as simple as possible for you to control what information on your
website is shared publicly (or kept private), indexed by search engines, and
permanently deleted.
- We help protect you from overreaching government demands for your personal
information.
- We aim for full transparency on how we gather, use, and share your personal
information.
Below is our Privacy Policy, which incorporates and clarifies these principles.
Who We Are and What This Policy Covers
We are NRS Systems. We build cloud-connected devices that allow you to monitor
whatever you want to and when something happens, we provide the tools you need to
respond intelligently.
This Privacy Policy applies to information that we collect about you when you use:
- Our websites (including nrssystems.com, nrsalert.com and xsponse.com).
- Other users’ websites that use our Services, while you are logged in to your account
with us.
Throughout this Privacy Policy we’ll refer to our websites, and other products and
services collectively as “Services.”
Please note that this Privacy Policy does not apply to any of our products or services that
have a separate privacy policy.
Below we explain how we collect, use, and share information about you, along with the
choices that you have with respect to that information.
Information We Collect
We only collect information about you if we have a reason to do so–for example, to
provide our Services, to communicate with you, or to make our Services better.
We collect information in three ways: if and when you provide information to us,
automatically through operating our Services, and from outside sources. Let’s go over
the information that we collect.
Information You Provide to Us
It’s probably no surprise that we collect information that you provide to us. The amount
and type of information depends on the context and how we use the information. Here
are some examples:
- Basic Account Information: We ask for basic information from you in order to
set up your account. For example, we require individuals who sign up for a NRS
Systems account to provide an email address along with a username or name. You
may provide us with more information – like your address and other information you
want to share – but we don’t require that information to create an NRS Systems or
XSPONSE account.
- Transaction and Billing Information: If you buy something from us – a sensing
device, an IoT button or a display device – you will provide additional personal and
payment information that is required to process the transaction and your payment,
such as your name, credit card information, and contact information.
- Communications with Us: You may also provide us information when you
respond to surveys, communicate with our Engineers about a support question, post
a question in our public forums, sign up to receive our educational materials or sign
up for a newsletter. When you communicate with us via form, email, phone, forum,
or otherwise, we store a copy of our communications (including any call recordings as
permitted by applicable law).
Information We Collect Automatically
We also collect some information automatically:
- Log Information: Like most online service providers, we collect information that
web browsers, mobile devices, and servers typically make available, such as the
browser type, IP address, unique device identifiers, language preference, referring
site, the date and time of access, operating system, and mobile network information.
We collect log information when you use our Services–for example, when you create
or make changes to your account on XSPONSE.com.
- Usage Information: We collect information about your usage of our Services. For
example, we collect information about the actions that site administrators and users
perform on our site for tracking and audit purposes. We use this information to, for
example, provide our Services to you, as well as get insights on how people use our
Services, so we can make our Services better.
- Location Information: We may determine the approximate location of your
device from your IP address. We collect and use this information to, for example,
calculate how many people visit our Services from certain geographic regions. We
may also collect information about your precise location via our mobile apps (when,
for example, you post a photograph with location information) if you allow us to do
so through your mobile device operating system’s permissions. For some of our
services, you may enter the exact location of one of our devices so that we may tailor
the messages sent by it appropriately.
- Stored Information: We may access information stored on your mobile device via
our mobile apps. We access this stored information through your device operating
system’s permissions. For example, if you give us permission to access the
photographs on your mobile device’s camera roll, our Services may access the photos
stored on your device when you upload a really amazing photograph of the sunrise to
your website.
- Information from Cookies & Other Technologies: A cookie is a string of
information that a website stores on a visitor’s computer, and that the visitor’s
browser provides to the website each time the visitor returns.
How and Why We Use Information
Purposes for Using Information
We use information about you as mentioned above and for the purposes listed below:
- To provide our Services–for example, to set up and maintain your account, or charge
you for any of our paid Services;
- To further develop and improve our Services–for example, by adding new features
that we think our users will enjoy or will help them to create and manage their
devices and action plans more efficiently;
- To monitor and analyze trends and better understand how users interact with our
Services, which helps us improve our Services and make them easier to use;
- To measure, gauge, and improve the effectiveness of our advertising, and better
understand user retention and attrition — for example, we may analyze how many
individuals purchased a paid plan after receiving a marketing message or the features
used by those who continue to use our Services after a certain length of time;
- To monitor and prevent any problems with our Services, protect the security of our
Services, detect and prevent fraudulent transactions and other illegal activities, fight
spam, and protect the rights and property of NRS Systems and others, which may
result in us declining a transaction or the use of our Services;
- To communicate with you, for example through an email, about offers and
promotions offered by NRS Systems and others we think will be of interest to you,
solicit your feedback, or keep you up to date on NRS Systems and our products
(which you can unsubscribe from at any time); and
- To personalize your experience using our Services, provide content
recommendations, target our marketing messages to groups of our users (for
example, those who have a particular plan with us or have been our user for a certain
length of time), and serve relevant advertisements.
Legal Bases for Collecting and Using Information
A note here for those in the European Union about our legal grounds for processing
information about you under EU data protection laws, which is that our use of your
information is based on the grounds that:
(1) The use is necessary in order to fulfill our commitments to you under the applicable
terms of service or other agreements with you or is necessary to administer your account
— for example, in order to enable access to our website on your device or charge you for
a paid plan; or
(2) The use is necessary for compliance with a legal obligation; or
(3) The use is necessary in order to protect your vital interests or those of another
person; or
(4) We have a legitimate interest in using your information — for example, to provide
and update our Services; to improve our Services so that we can offer you an even better
user experience; to safeguard our Services; to communicate with you; to measure,
gauge, and improve the effectiveness of our advertising; and to understand our user
retention and attrition; to monitor and prevent any problems with our Services; and to
personalize your experience; or
(5) You have given us your consent.
Sharing Information
How We Share Information
We do not sell our users’ private personal information.
We share information about you in the limited circumstances spelled out below and
with appropriate safeguards on your privacy:
- Subsidiaries, Employees, and Independent Contractors: We may disclose
information about you to our subsidiaries, our employees, and individuals who are
our independent contractors that need to know the information in order to help us
provide our Services or to process the information on our behalf. We require our
subsidiaries, employees, and independent contractors to follow this Privacy Policy for
personal information that we share with them.
- Third Party Vendors: We may share information about you with third party
vendors who need to know information about you in order to provide their services to
us, or to provide their services to you or your site. This group includes vendors that
help us provide our Services to you (like payment providers that process your credit
and debit card information, payment providers you use for your ecommerce
operations, fraud prevention services that allow us to analyze fraudulent payment
transactions, postal and email delivery services that help us stay in touch with you,
customer chat and email support services that help us communicate with you, those
that assist us with our marketing efforts (e.g. by providing tools for identifying a
specific marketing target group or improving our marketing campaigns), those that
help us understand and enhance our Services (like analytics providers), and
companies that make products available on our websites, who may need information
about you in order to, for example, provide technical or other support services to you.
We require vendors to agree to privacy commitments in order to share information
with them. Other vendors are listed in our more specific policies.
- Legal and Regulatory Requirements: We may disclose information about you in
response to a subpoena, court order, or other governmental request.
- To Protect Rights, Property, and Others: We may disclose information about
you when we believe in good faith that disclosure is reasonably necessary to protect
the property or rights of NRS Systems, third parties, or the public at large. For
example, if we have a good faith belief that there is an imminent danger of death or
serious physical injury, we may disclose information related to the emergency
without delay.
- Business Transfers: In connection with any merger, sale of company assets, or
acquisition of all or a portion of our business by another company, or in the unlikely
event that NRS Systems goes out of business or enters bankruptcy, user information
would likely be one of the assets that is transferred or acquired by a third party. If any
of these events were to happen, this Privacy Policy would continue to apply to your
information and the party receiving your information may continue to use your
information, but only consistent with this Privacy Policy.
- With Your Consent: We may share and disclose information with your consent or
at your direction. For example, we may share your information with third parties
with which you authorize us to do so.
- Aggregated or De-Identified Information: We may share information that has
been aggregated or reasonably de-identified, so that the information could not
reasonably be used to identify you. For instance, we may publish aggregate statistics
about the use of our Services and we may share a hashed version of your email
address to facilitate customized ad campaigns on other platforms.
- Published Support Requests: And if you send us a request (for example, via a
support email or one of our feedback mechanisms), we reserve the right to publish
that request in order to help us clarify or respond to your request or to help us
support other users.
How Long We Keep Information
We generally discard information about you when we no longer need the information
for the purposes for which we collect and use it — which are described in the section
above on How and Why We Use Information — and we are not legally required to
continue to keep it.
For example, we keep the web server logs that record information about a visitor to one
of NRS System’s websites, such as the visitor’s IP address, browser type, and operating
system, for approximately 30 days. We retain the logs for this period of time in order to,
among other things, analyze traffic to NRS System’s websites and investigate issues if
something goes wrong on one of our websites.
Security
While no online service is 100% secure, we work very hard to protect information about
you against unauthorized access, use, alteration, or destruction, and take reasonable
measures to do so, such as monitoring our Services for potential vulnerabilities and
attacks.
Choices
You have several choices available when it comes to information about you:
- Limit the Information that You Provide: If you have an account with us, you
can choose not to provide the optional account information, profile information, and
transaction and billing information. Please keep in mind that if you do not provide
this information, certain features of our Services — for example, paid services, –may
not be accessible.
- Opt-Out of Marketing Communications: You may opt out of receiving
promotional communications from us. Just follow the instructions in those
communications or let us know. If you opt out of promotional communications, we
may still send you other communications, like those about your account and legal
notices.
- Set Your Browser to Reject Cookies: At this time, Automattic does not respond
to “do not track” signals across all of our Services. However, you can usually choose
to set your browser to remove or reject browser cookies before using Automattic’s
websites, with the drawback that certain features of Automattic’s websites may not
function properly without the aid of cookies.
- Close Your Account: While we’d be very sad to see you go, if you no longer want to
use our Services, you can close your account. Please keep in mind that we may
continue to retain your information after closing your account, as described in How
Long We Keep Information above — for example, when that information is
reasonably needed to comply with (or demonstrate our compliance with) legal
obligations such as law enforcement requests, or reasonably needed for our
legitimate business interests.
Your Rights
If you are located in certain countries, including those that fall under the scope of the
European General Data Protection Regulation (AKA the “GDPR”), data protection laws
give you rights with respect to your personal data, subject to any exemptions provided
by the law, including the rights to:
- Request access to your personal data;
- Request correction or deletion of your personal data;
- Object to our use and processing of your personal data;
- Request that we limit our use and processing of your personal data; and
- Request portability of your personal data.
You can usually access, correct, or delete your personal data using your account settings
and tools that we offer, but if you aren’t able to do that, or you would like to contact us
about one of the other rights, scroll down to How to Reach Us to, well, find out how to
reach us.
EU individuals also have the right to make a complaint to a government supervisory
authority.
Credit
Our privacy policy is based on Automaticc.com’s. They have made their privacy policy
available under a Creative Commons Sharealike license. NRS Systems is a huge fan of
companies helping each other out so we appreciate Automattic doing this. Please visit
their site at http://www.automatticc.com